Job Description

Flysafair careers – Temporary Customer Service Agent

Job Title: Temporary Customer Service Agent

Company: Flysafair Careers

Job Purpose

The Temporary Customer Service Agent is responsible for delivering professional and efficient passenger support on a fixed-term basis. The role focuses on assisting customers with ticket sales, bookings, and flight changes while ensuring excellent service delivery, confidentiality, and effective handling of enquiries, complaints, and operational disruptions.

Key Responsibilities

Passenger Support & Service Delivery

• Assist passengers with ticket sales, bookings, rebookings, and flight changes.
• Clearly explain fare rules, terms and conditions, airline regulations, and procedures as required.
• Support customers during flight disruptions or cancellations by providing accurate information and appropriate solutions.
• Handle customer enquiries and complaints professionally and within agreed timeframes.
• Escalate complex or unresolved issues to the Supervisor on duty when necessary.
• Deliver consistent, high-quality customer service at all times.

Compliance & Confidentiality

• Safeguard confidential customer information in line with company policies and procedures.
• Ensure all customer interactions comply with service standards and operational guidelines.

Job Requirements

• Grade 12 or equivalent qualification.
• Proven airport and ticket sales experience.
• Willingness and availability to work weekends, public holidays, flexible hours, and shift work as required.
• Good computer literacy with working knowledge of Microsoft Word, Excel, and Outlook.
• Strong understanding of customer service excellence principles.
• Excellent written and verbal English communication skills with professional phone etiquette.
• Effective conflict resolution skills.

Personal Attributes

• Customer-focused and service-orientated approach.
• Punctual with excellent time management and immaculate timekeeping.
• High levels of patience, assertiveness, and professionalism.
• Trustworthy, reliable, and able to handle confidential information with discretion.
• Ability to work well under pressure in a fast-paced environment.
• Strong interpersonal and problem-solving skills.

Application Guidelines

• Email applications will not be accepted.
• Preference will be given to candidates from under-represented designated groups.
• If no feedback is received within two weeks from the closing date, please consider the application unsuccessful.

Flysafair Reserves the Right

• Not to proceed with the vacancy.
• To appoint candidates in line with operational requirements.

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