Job Description

Clicks Group Careers – Store Manager

Store Manager – Clicks Group Careers

Job Description
We are seeking an experienced Store Manager to lead and manage all aspects of store operations while delivering outstanding financial performance and customer experiences. Key responsibilities include:

• Driving and maximising sales, tracking daily, weekly, and monthly targets, and taking proactive actions to achieve financial objectives
• Managing all operational activities, including expenses, stock control, shrinkage prevention, housekeeping, and administration
• Overseeing visual merchandising to ensure in-store presentation, promotional standards, and brand image are maintained
• Leading, developing, and motivating store employees to build capacity and capability to meet current and future business needs
• Scheduling staff in line with labour policies to ensure departments are fully staffed
• Managing administrative tasks efficiently, including weekly time and attendance, and maintaining employee records
• Executing customer service initiatives to enhance customer satisfaction, drive loyalty, and achieve club card participation targets
• Building and maintaining strong working relationships with centre managers, suppliers, and distribution centres to maximise business opportunities
• Monitoring customer trends, demographics, and competitor activity to capitalise on opportunities
• Driving integration and collaboration between store operations, pharmacy, and clinic teams
• Fostering a high-performing business culture that delivers employee engagement, customer satisfaction, and shareholder value
• Supporting Clicks’ vision to be the customer’s first-choice health and beauty retailer by embodying and promoting company values

Knowledge:

• Strong understanding of financial management principles
• Retail/FMCG experience with knowledge of merchandising and promotions
• Stock, cost, risk, and compliance management
• Customer service excellence
• Labour legislation and industrial relations practices
• Competency-based interviewing

Skills:

• Strong managerial and leadership skills
• Results and target driven
• Planning and organisational abilities
• Problem-solving skills
• Customer-focused with excellent communication skills
• Computer literate
• Strong financial acumen

Competencies:
Essential:

• Leading and supervising
• Planning and organising
• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Working with people
• Analytical thinking
• Coping with pressures and setbacks

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