Job Description

Clicks Group Careers – Store Manager

Introduction

Clicks Group Careers is looking for a results-driven Store Manager to plan, lead, and direct the day-to-day operations of the store team, ensuring operational excellence and achievement of business objectives.

Duties & Responsibilities

• Maximise store profitability by managing key financial indicators, including sales, trading profit, shrinkage, wastage, stock, and expenses, aligned to budget.
• Deliver consistently high standards of customer service through achieving objectives and driving continuous improvement.
• Lead and manage the store team, ensuring effective people management, development, and alignment to build capability for current and future staffing needs.
• Drive and maintain compliance with all in-store processes, policies, and operational requirements.

Desired Experience & Qualification

Qualifications and Experience:

• Matric/Grade 12 (essential)
• Business or Retail Management Diploma (desirable)
• 1 to 3 years’ experience in retail as a Store Manager (essential)

Skills, Abilities, and Job-Related Knowledge:

• Knowledge of store standard operating procedures
• Understanding of legislation, industrial relations, and safety & security procedures
• Strong customer service knowledge
• Knowledge of merchandising, including visual displays, layout, and planograms
• Product knowledge and understanding of retail logistics/supply chain
• Ability to lead, motivate, and manage a team effectively
• Excellent verbal and written communication skills
• Planning, organising, controlling, and delegation skills
• Conflict management and problem-solving abilities
• Financial management and performance monitoring skills
• Decision-making and performance management expertise

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