Job Description

Cashbuild Vacancies – Store Manager

Store Manager

Company: Cashbuild Vacancies

About the Program:

The Store Manager is responsible for protecting and growing profitable market share within the store while ensuring alignment with divisional and company strategies.

Requirements:

• Grade 12 with 3 years related retail management experience, or 5 years of extensive retail management experience
• Well-developed business acumen
• Ability to work under pressure
• Basic computer literacy
• Strong leadership and administrative skills
• Own transport and valid driver’s license preferred
• Own cell phone
• Knowledge of Health and Safety standards in line with OHSA and/or relevant country legislation
• Strong Human Resource Management skills
• Attention to detail

Key Performance Areas:

Strategic Management

• Develop, implement, and manage the store’s strategic plan aligned with divisional objectives

Grow and Protect Market Share

• Achieve sales budgets, transaction growth, and market share objectives
• Manage and promote customer loyalty programs and third-party credit
• Develop action plans to counter competition
• Ensure Store Business Plans are implemented and regularly updated

Customer Service

• Oversee implementation and monitoring of customer service strategies
• Maintain an effective delivery service according to company policy
• Grow and maintain VIC and charge card client base
• Recommend product range improvements tailored to the market

Asset Control

• Manage and control store shrinkage
• Protect cash, stock, and fixed assets
• Manage debtors and analyze store security requirements
• Implement and maintain physical security measures

Business Trade Licenses

• Ensure all trade licenses are valid and renewed on time

Human Resource Management

• Manage manpower according to company and divisional strategy
• Ensure succession planning, career pathing, and training programs are in place
• Maintain open communication with staff and the Store Employee Forum
• Manage employee relations effectively

Maintaining Store Standards

• Conduct daily floor walks and implement action plans where needed
• Monitor company standard compliance
• Maintain housekeeping, merchandising, and “Ready for Business” standards
• Ensure store lighting, racking, and fixtures are in good condition

Stock Management

• Ensure stock is ordered, received, and managed according to policy
• Implement action plans for damaged, obsolete, slow-moving, and excess stock

Store Safety (OHSA) Standards

• Manage safety aspects in line with local legislation
• Complete all required safety checklists
• Appoint OHSA representatives where applicable
• Investigate, report, and manage OHSA incidents

Expense Management

• Manage store expenses within budget and according to financial models and benchmarks

Insurance Claims Administration

• Report incidents to insurers and liaise on claim particulars
• Ensure timely submission of claim documentation

Management of CB Way

• Implement and maintain controls and disciplines as per the CB Way

Competencies:

• Leadership: Inspire and guide employees, take responsibility, and recognize performance
• Result-Oriented: Focus on achieving objectives and persevering through challenges
• Planning: Organize activities, set priorities, and maintain realistic plans
• Delegating: Assign tasks clearly, provide accountability, and monitor progress
• Performing Under Pressure: Maintain performance, persist through setbacks, and deliver results
• Market Orientation: Stay informed on market trends, competitors, and opportunities
• Integrity: Uphold ethical standards, handle sensitive information responsibly
• Accuracy: Ensure detailed, orderly, and error-free work
• Client Focus: Actively respond to customer needs and maintain a service-oriented approach
• Personal Development: Identify growth areas, pursue training, and seek feedback for continuous improvement

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