Job Description

Clicks Group Careers – Shop Assistant / Cashier

Shop Assistant / Cashier – Clicks Group Careers

Introduction

Clicks Group Careers is looking for a customer-focused and energetic Shop Assistant / Cashier to deliver service excellence in-store. This role is responsible for efficient point of sale (POS) operations, accurate transaction processing, and maintaining merchandising standards to ensure a seamless and positive shopping experience.

Job Objectives

As a Shop Assistant / Cashier, you will:

• Execute all point of sale operational activities efficiently and accurately
• Ensure precise scanning of merchandise and correct collection of payments, including processing clubcard rewards
• Maintain strict cash handling procedures to safeguard company assets
• Promote the Clicks ClubCard programme and actively enroll new members to achieve participation targets
• Inform customers about promotions and special offers to drive sales and enhance value
• Deliver exceptional customer service by acting as a brand ambassador, remaining visible, approachable, and professional
• Maintain merchandising standards and ensure excellent housekeeping in line with store requirements
• Support the company’s vision of being the customer’s first choice health and beauty retailer by living the company values
• Stay informed about product ranges, promotions, and events to provide accurate and helpful information to customers

Knowledge Requirements

• Basic mathematical skills
• Retail or FMCG background with an understanding of merchandising and promotional principles
• Knowledge of stock management procedures
• Strong understanding of customer service excellence

Skills and Attributes

• Effective planning and organising skills
• Strong problem-solving ability
• Customer-focused mindset
• Good verbal communication skills
• Computer literacy
• Strong numeracy skills

Core Competencies

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable:

• Working effectively with people
• Persuading and influencing
• Planning and organising
• Coping with pressures and setbacks

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