Permanent Retail Branch Manager – Sanlam Vacancies
Job Description
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Sanlam Vacancies – Retail Branch Manager
Retail Branch Manager – Sanlam Vacancies
About Sanlam Developing Markets [SDM]
Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is a leading financial services provider in South Africa’s entry-level and emerging middle market. SDM offers simple and affordable financial solutions, including funeral insurance, savings for education, life cover, and personal accident plans. Managed under the SA Retail Mass cluster, SDM focuses on retail products and group schemes, ensuring client needs are understood and met.
Role Purpose
The Retail Branch Manager is responsible for growing the customer base and revenue of Sanlam Retail Mass by developing and executing the branch strategy. This role leads the branch team, drives sales and service excellence, ensures compliance, and fosters a high-performance culture.
Key Responsibilities
Branch Leadership and Strategy
- Develop and execute the branch strategy to achieve growth and revenue targets.
- Guide, integrate, and standardise the activities and goals of Sales Consultants within the branch.
- Lead a service-oriented culture to ensure an optimal client experience.
- Oversee day-to-day branch operations, including business planning and operational management.
Sales and Service Delivery
- Drive retail branch sales and ensure the achievement of targets.
- Establish and maintain a high-quality client service culture within the branch.
- Monitor sales performance and implement corrective actions where necessary.
Compliance and Risk Management
- Ensure adherence to regulatory, compliance, and quality standards.
- Identify risks and ensure effective mitigation measures are in place.
People and Performance Management
- Manage all operational people practices for direct reports, including talent management, performance management, individual development, grievance resolution, leave allocation, and capacity management in collaboration with HR.
- Lead, motivate, and develop the branch team to achieve business goals.
Stakeholder Engagement
- Identify and manage relationships with key internal and external stakeholders, including Area Managers, business owners, activation sites, and community forums.
- Implement engagement strategies to strengthen business and community relationships.
Reporting and Planning
- Conduct monthly planning and reporting on sales, service activities, and branch performance.
- Ensure timely and accurate reporting using relevant technology platforms.
Education and Experience
- Matric (Grade 12)
- RE1 and RE5 accredited
- 120 Wealth Management credits or a tertiary qualification recognised by the FSCA
- Class of Business accreditation (annual)
- Compliance with current and past CPD cycles
- Minimum of 5 years’ recent industry experience, with at least 3 years in a leadership role
- Service management, insurance sales, and credit/lending experience required
Knowledge, Skills, and Competencies
- Sales tactics and approaches
- Stakeholder engagement and management
- Customer service and engagement
- Knowledge of relevant regulatory frameworks, policies, and standards
- Familiarity with Sanlam insurance products is advantageous
- People management practices and principles
- Business acumen, project management, and data analytics
- Critical thinking and problem-solving skills
- Strong verbal and written communication
- Ability to lead, motivate, and develop a team
- Organised, adaptable, resilient, and target-driven
Personal Attributes
- Interpersonal savvy – Contributing through others
- Decision quality – Contributing through others
- Directs work – Contributing through others
- Optimises work processes – Contributing through others
Core Competencies
- Cultivates innovation – Contributing through others
- Customer focus – Contributing through others
- Drives results – Contributing through others
- Collaborates – Contributing through others
- Being resilient – Contributing through others
Why Join Us
- Competitive salary with performance-based incentives
- Comprehensive benefits package
- Opportunities for career advancement within a growing organization
- Supportive and collaborative work environment
- Continuous training and development programs
APPLY NOW
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