Job Description

Sanlam Vacancies – Retail Branch Manager

Retail Branch Manager

Company: Sanlam Vacancies

About Us

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is a leading financial services provider for South Africa’s entry-level and emerging middle market. We offer simple and affordable financial solutions, including funeral insurance, education savings, life cover, and personal accident plans. SDM operates under the SA Retail Mass cluster, part of the Sanlam Life and Savings group, specialising in retail products and group schemes.

Key Responsibilities

• Develop and execute the retail branch strategy to grow the customer base and revenue.
• Guide, integrate, and standardise activities, goals, and objectives of branch Sales Consultants in line with strategy.
• Lead a service delivery culture to provide an optimal client experience within and outside the branch.
• Manage the day-to-day operations and overall performance of the retail branch.
• Drive retail branch sales delivery and establish a high-performing service culture.
• Ensure compliance, quality, and risk management across branch operations.
• Oversee operational people practices for direct reports, including talent management, performance management, individual development, grievance resolution, leave allocation, and capacity management.
• Plan and report monthly on sales and service activities in the branch.
• Identify key internal and external stakeholders and implement effective engagement strategies to build and maintain relationships.

Education and Experience

• Matric (Grade 12).
• RE1 and RE5 licenses.
• 120 Wealth Management credits or a tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual).
• Compliance with CPD cycles (current and past).
• Minimum of 5 years industry experience, with at least 3 years in a leadership role.
• Service management experience.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies

• Sales tactics and approaches.
• Stakeholder engagement and management.
• Customer service and engagement.
• Knowledge of regulatory frameworks, policies, and standards.
• Familiarity with Sanlam insurance products.
• People management principles and practices.
• Business acumen and project management skills.
• Data analysis and visualisation.
• Critical thinking and problem-solving skills.
• Strong verbal and written communication.
• Team leadership and motivation.
• Organisational skills, adaptability, resilience, and openness to change.

Personal Attributes

• Interpersonal savvy.
• Strong decision-making and work direction.
• Ability to optimise work processes.

Core Competencies

• Innovation and creativity.
• Customer focus and engagement.
• Results-driven and collaborative.
• Resilient and adaptable.

Why Join Us

• Competitive salary with performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career advancement within a growing organisation.
• Supportive and collaborative work environment.
• Ongoing training and development programs.

APPLY NOW

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