Job Description

Clicks Group Careers – Pharmacy Manager

Pharmacy Manager

Company: Clicks Group Careers

About the Program

Introduction
Clicks is seeking a Pharmacy Manager who is passionate about helping people feel good and confident in leading a team to deliver exceptional patient care and service excellence. The Pharmacy Manager will report to the Area Manager and play a pivotal role in ensuring the dispensary and clinic operate efficiently while achieving sales, compliance, and service targets.

Duties & Responsibilities

Job Purpose:

• Lead and manage the pharmacy team to deliver high standards of pharmaceutical care, driving service excellence and competitive advantage for the brand.

Job Objectives:

• Ensure accurate and safe dispensing, including generic substitution, and provide professional advice in line with Clicks’ standards, good pharmacy practice, and the South African Pharmacy Council (SAPC) regulations.
• Manage all operational activities of the dispensary, including stock management, shrinkage control, housekeeping, and administration in compliance with SAPC regulations and company standards.
• Maintain operational viability of the dispensary through sound financial management, focus on core targets, expense control, and proactive decision-making.
• Build a competent and motivated team, including learners and interns, through effective recruitment, leadership, management, and ongoing development.
• Schedule staff according to labour policies to ensure appropriate coverage, and maintain accurate time and attendance records submitted to HR.
• Drive customer service initiatives that enhance the customer experience, foster loyalty, and achieve club card participation targets.
• Integrate pharmacy operations with clinic and healthcare aisle offerings to meet comprehensive customer healthcare needs.
• Support Clicks’ vision as the first-choice health and beauty retailer by embodying company values.
• Promote cohesion and integration between store, pharmacy, and clinic teams.
• Foster a high-performing culture that delivers employee engagement, customer satisfaction, and shareholder value.

Desired Experience & Qualification

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years post-community service experience
• Essential: Minimum 1 year people management experience
• Essential: Registration with SAPC as Responsible Pharmacist
• Desirable: Retail pharmacy experience
• Desirable: Unisolv experience

Job Knowledge and Skills Required:

• SAPC regulations and legal compliance
• Ethical working practices
• Stock, cost, risk, and compliance management
• Patient care and professional counselling
• Customer service excellence
• Labour legislation and IR practices
• Financial management principles
• Competency-based interviewing
• Managerial, tutorship, and coaching skills
• Results and target-oriented
• Planning, organising, and problem-solving
• Strong customer orientation and interpersonal skills
• Computer literacy
• Financial acumen

Essential Competencies:

• Leading and supervising
• Delivering results and meeting customer expectations
• Planning and organising
• Relating and networking
• Following instructions and procedures
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking
• Working with people
• Adhering to principles and values

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