Job Description

Clicks Group Careers – Pharmacist Assistant QPB X2

Introduction

Clicks Group Careers is seeking a dedicated Pharmacist Assistant QPB X2 to provide pharmaceutical care services within scope of practice and perform day-to-day dispensary administration according to company Standard Operating Plans (SOPs). This role focuses on the administration of prescriptions and general dispensing duties, with an emphasis on patient satisfaction.

Duties & Responsibilities

Responsibilities

• Interact professionally with customers, maintaining strict confidentiality in line with SOPs and agreed timelines.
• Administer prescriptions and manage all claiming or capturing procedures accurately.
• Ensure accurate and complete handling of all patient profiles worked on.
• Communicate with healthcare professionals when required.
• Resolve queries and follow up on outstanding issues.

Duties

• Interact with customers via telephone or other channels regarding medication and healthcare services.
• Accurately capture prescriptions received at the Central Pharmacy centre.
• Handle queries related to prescriptions efficiently.
• Manage and maintain patient profiles.
• Assist with chronic authorizations and related processes.
• Liaise with other departments to ensure smooth workflow.
• Perform ad hoc duties as required to support operational needs.

Knowledge

• Product knowledge, including OTC medications
• SAPC regulations and relevant legal requirements
• Chronic authorization processes and procedures
• Strong customer service orientation
• Ethical working practices and compliance

Skills

• Computer literacy (MS Office)
• Teamwork and collaboration
• Integrity and ethical conduct
• Accuracy and attention to detail
• Bilingual communication skills (English required)
• Ability to work with patients and adapt to various departmental duties
• Initiative to ensure patient satisfaction
• Effective time management and prioritisation skills
• Adaptability and positive attitude
• Ability to work under pressure

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