Job Description

Clicks Group Careers – Pharmacist Assistant QPB

Introduction

Clicks Group Careers is seeking a dedicated Pharmacist Assistant QPB to provide pharmaceutical care services within the scope of practice and perform day-to-day dispensary administration according to company Standard Operating Plans (SOPs). This role focuses on the accurate administration of prescriptions and general dispensing duties, with a strong emphasis on patient satisfaction.

Duties & Responsibilities

Responsibilities

• Interact professionally with customers, maintaining confidentiality in line with SOPs and agreed timelines.
• Administer prescriptions and manage claiming or capturing procedures accurately.
• Ensure accurate and complete handling of all patient profiles.
• Communicate with healthcare professionals when required.
• Resolve queries and follow up on outstanding issues.

Duties

• Interact with customers via telephone or other channels regarding medication and healthcare services.
• Accurately capture prescriptions received at the Central Pharmacy centre.
• Handle queries related to prescriptions efficiently.
• Manage and maintain patient profiles.
• Assist with chronic authorizations and related processes.
• Liaise with other departments to support operational workflow.
• Perform ad hoc duties as required to meet operational needs.

Knowledge

• Product knowledge, including OTC medications
• SAPC regulations and relevant legal requirements
• Chronic authorization processes and procedures
• Customer service orientation
• Ethical working practices and compliance

Skills

• Computer literacy (MS Office)
• Strong customer service orientation
• Teamwork and collaboration
• Integrity and ethical conduct
• Accuracy and attention to detail
• Bilingual communication skills (English required)
• Adaptable to assist with various departmental duties
• Initiative to ensure patient satisfaction
• Effective time management and prioritisation skills
• Positive attitude and ability to work under pressure

Competencies

Essential:

• Adhering to principles and values
• Working with people
• Delivering results and meeting customer expectations

APPLY NOW

25 total views, 2 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)

Is fire “hot” or “cold”? *