Job Description

Fidelity Vacancies – National Administrator

National Administrator – Fidelity Vacancies

Job Description
Fidelity is seeking a highly organised and detail-oriented National Administrator to provide high-level administrative, operational, and coordination support across national offices. This role ensures the smooth execution of projects, reporting, compliance, and effective communication between regional branches and head office.

Key Responsibilities

Administrative Support

• Provide comprehensive administrative support to the national management team.
• Prepare correspondence, presentations, minutes, and reports as required.
• Maintain national filing and documentation systems.
• Manage calendars, appointments, and national meeting schedules.

Operational Coordination

• Coordinate activities between branches, regional managers, and national stakeholders.
• Assist with national project rollouts, tracking progress, and meeting deadlines.
• Support operational reporting: daily, weekly, monthly, and ad hoc reports.
• Maintain up-to-date national databases, trackers, and dashboards.

Communication & Liaison

• Act as the central point of contact for national enquiries.
• Facilitate communication between head office and regional teams.
• Draft and distribute national memos, announcements, and communications.

Compliance & Governance

• Ensure national documentation aligns with internal policies and regulatory requirements.
• Assist with audit preparation and provide supporting documentation.
• Track compliance submissions from regional offices and follow up on outstanding items.

Data & Reporting

• Compile accurate reports for management decision-making.
• Analyse data trends, identify gaps, and report concerns to national leadership.
• Maintain KPI dashboards and ensure branch submissions are accurate and timely.
• Standardise WAR documents and integrate Product KPI data for consistent reporting.

Meeting Coordination

• Schedule national meetings, compile agendas, attend, and take detailed minutes.
• Follow up on action items to ensure deadlines are met.
• Arrange logistics including venues, virtual links, documentation, and catering if required.

Requirements

Qualifications

• Matric / Grade 12 (essential)
• Diploma or certificate in Office Administration, Business Administration, or related field (advantageous)

Experience

• 3–5 years in an administrative or coordinator role
• Experience in national or multibranch environments (advantageous)
• Experience in security or operations industry (advantageous)

Skills & Competencies

• Strong administrative and organisational skills
• Excellent written and verbal communication
• High attention to detail and accuracy
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint)
• Ability to handle confidential information professionally
• Strong problem-solving and time-management skills
• Ability to work under pressure and meet deadlines
• Professional and customer-focused approach

Personal Attributes

• Proactive and self-driven
• Reliable and consistent
• Strong interpersonal skills
• Solution-oriented mindset
• Ability to work independently and as part of a national team

Key Performance Indicators (KPIs)

• Accuracy and timeliness of reports and documentation
• Compliance submissions completed and maintained
• Efficient coordination of national activities
• Effective communication and follow-through on action items
• High-quality administrative support to leadership

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