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14 Feb
2026
Permanent Manager Deli – Pick n Pay Careers
Job Description
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Pick n Pay Careers – Manager Deli
Manager Deli – Pick n Pay Careers
Job Purpose
- Lead and manage all operations within the Deli Department.
- Ensure exceptional customer service, high hygiene and safety standards, and maximise profitability through effective stock and cost management.
- Thrive in a fast-paced retail environment with hands-on leadership and strong organisational skills.
Minimum Requirements
- 2–3 years’ relevant experience in a deli or retail food environment
- 1–2 years’ supervisory experience
- Experience with retail systems and reporting tools (e.g., SAP or similar)
- Proven ability to analyse data and identify root causes of stock variances
- Computer literate
Core Competencies
- Strong communication and interpersonal skills
- Ability to maintain quality and operational standards
- Passionate about delivering excellent customer service
- Effective delegation and team leadership
- Ability to motivate and develop staff with a strong team orientation
- Strong analytical and problem-solving skills
- Commercial and business acumen
Key Responsibilities
Merchandising & Stock Management
- Execute planograms 100% and ensure compliance with merchandising standards
- Conduct regular quality checks and handle products according to SOPs
- Ensure the department is trade-ready by store opening time
- Identify fast-selling lines and assess impact on margins and sales opportunities
- Maintain adequate stock to meet customer demand while minimising waste
- Monitor and implement promotional activity according to the promotional calendar
- Keep back-up and storage areas clean, organised, and compliant
- Manage stock rotation, sell-by dates, and FIFO principles on the sales floor and back-up areas
- Maintain merchandising and cleanliness standards throughout the trading day
Food Safety, Hygiene & Compliance
- Enforce hygiene, housekeeping, and food safety standards at all times
- Monitor adherence to health and safety requirements
- Implement cleaning schedules and verify effective sanitation practices
- Identify non-conformances and implement corrective actions
Customer Service
- Proactively respond to customer queries and requests
- Manage out-of-stock queries by offering alternatives and communicating delivery timelines
- Ensure department equipment is operational, staffed, and customer-ready
Staff Management
- Communicate priorities, targets, and operational updates clearly to staff
- Delegate tasks effectively and monitor execution
- Promote accountability and adherence to SOPs
- Address procedural, policy, and legislative non-compliance
- Cascade key information from regional meetings to the team
- Review and adjust Kronos scheduling to meet operational needs
Administration & Performance Management
- Monitor waste, turnover, and stock variances, ensuring corrective action is taken
- Identify barriers to achieving sales targets and implement improvement initiatives
- Ensure all Shelf Edge Labels (SELs) are current, accurate, and customer-legible
- Maintain equipment and general maintenance standards
Systems & Reporting
- Conduct gap scanning and manage out-of-stock and overstock reporting
- Draw and analyse reports from SAP
- Communicate stock concerns to Demand Planning
- Process IDTs, waste, and “reduced to clear” actions in line with SOPs
- Monitor electronic communications throughout the day
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