Job Description

Pick n Pay Careers – Manager Deli

Manager Deli – Pick n Pay Careers

Job Purpose

• Manage deli resources to maximise turnover and minimise shortages.
• Ensure compliance with all standards, processes, and company policies.

Minimum Requirements

• Matric / Grade 12
• 2–3 years’ experience in a deli or retail food environment
• 1–2 years’ supervisory experience
• Experience with retail systems and reporting tools (e.g., SAP or similar)
• Proven ability to analyse data and identify root causes of stock variances
• Computer literate

Core Competencies

• Achieve results through effective team leadership
• Plan, organise, and follow up on activities and plans
• Adhere to standards and policies consistently
• Customer-focused with excellent service orientation
• Strong communication skills – clear, concise, and actively listens
• Business-minded with commercial awareness

Key Responsibilities

Merchandising Management

• Conduct regular quality checks on deli merchandise
• Execute planograms 100% in line with standards
• Handle products according to SOPs
• Ensure products are produced to recipe specifications
• Prepare the department for trade by store opening time
• Identify fast-selling lines and assess implications for margin and sales opportunities
• Ensure products are wrapped and packed according to standards
• Maintain sufficient stock to meet customer demand
• Ensure hygiene, housekeeping, and safe working standards are upheld
• Monitor promotional activities in line with the promotional calendar
• Keep back-up areas clean and organised
• Rotate stock and manage sell-by dates on sales floor and back-up areas
• Maintain merchandising and cleanliness standards throughout the trading day while minimising waste

Food Safety & Hygiene

• Maintain hygiene and housekeeping standards at all times
• Ensure stock rotation is applied consistently
• Monitor compliance with food safety and health & safety requirements
• Manage non-conformances with effective corrective action
• Implement cleaning schedules and verify sanitation effectiveness
• Record Food Safety Daily Checklist

Customer Service Management

• Respond to customer requests professionally
• Manage out-of-stock queries, offer alternatives, and explain delivery timelines
• Ensure department equipment is operational and manned at all times

Staff Management

• Communicate priorities, targets, and critical operational updates to staff
• Set targets, delegate tasks, and monitor execution
• Address procedural, policy, and legislative non-compliance
• Attend monthly regional meetings and cascade key information to staff
• Review and adjust Kronos scheduling
• Coach and develop team members

Administration & Performance Management

• Ensure all equipment is maintained and functional
• Maintain general maintenance standards
• Monitor waste and ensure procedures are followed
• Track turnover, identify opportunities to increase sales, and address barriers to achieving budgets
• Ensure all Shelf Edge Labels (SELs) are current, printed, and legible

Systems & Reporting

• Conduct gap scanning for out-of-stocks
• Identify, count, and record out-of-stocks and overstock
• Generate reports from SAP and communicate stock concerns to Demand Planning
• Process IDTs, reduced-to-clear, and waste in line with SOP
• Monitor electronic communications regularly throughout the working day
• Ensure PIDs are counted correctly according to the National P&L schedule

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