Job Description

Flysafair careers – Groups Agent

Groups Agent – FlySafair Careers

About the Role

FlySafair is seeking a customer-focused Groups Agent to manage and coordinate group travel bookings while delivering exceptional service. The ideal candidate will ensure smooth communication, accurate processing, and a positive experience for all group clients.

Job Description

• Coordinate and manage all group bookings from enquiry through to confirmation;
• Respond to calls, emails, and other communications from current and prospective passengers;
• Provide accurate information, process booking changes, assist with lost property, special requirements, and new reservations;
• Ensure timely, professional, and courteous responses to all client interactions;
• Verify client payments, capture passenger details, and manage group amendments;
• Prepare and follow up on group quotations, guiding clients throughout the booking process;
• Identify recurring customer issues and provide feedback to management for continuous improvement;
• Build and maintain strong relationships with new and existing clients;
• Deliver consistent, high-quality customer service to enhance client satisfaction and loyalty.

Job Requirements

• Grade 12 or equivalent (Essential);
• Call centre experience (Preferred);
• Proficiency in Microsoft Office (Word, Excel, Outlook);
• Experience with Zendesk, telephony systems, Raddix, and PayU (Advantageous);
• Willingness to work overtime when required;
• Ability to work shifts;
• Strong knowledge of FlySafair products and services.

Personal Attributes

• Friendly and approachable demeanour;
• Clear and articulate communication skills;
• Professional and customer-oriented;
• Ability to work both independently and within a team;
• Proactive and solution-driven mindset;
• Strong attention to detail;
• Excellent listening and interpersonal skills;
• Outstanding customer service abilities;
• Reliable with strong time management skills.

Application Guidelines

• Applications submitted via email will not be considered;
• Preference will be given to candidates from under-represented designated groups;
• If no feedback is received within two weeks after the closing date, please consider your application unsuccessful;
• FlySafair reserves the right not to proceed with the vacancy and to make appointments based on operational requirements.

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