Job Description

Cashbuild Vacancies – General Assistant

General Assistant – Cashbuild Vacancies

About the Role

• The General Assistant position is responsible for delivering excellent customer service in-store
• Maintain high merchandising standards, accurate shelf pricing, and a clean, safe working environment

Key Responsibilities

Customer Service

• Provide friendly and efficient assistance to customers with product selection and queries
• Handle and resolve customer complaints professionally and promptly

Merchandising Standards

• Ensure bulk stock is displayed safely according to the store layout
• Maintain fully stocked shelves in line with store plans and merchandising guidelines

Housekeeping

• Keep the assigned area clean, organized, and free from hazards
• Ensure shelves are correctly labelled with accurate pricing
• Complete all required checklists, including canteen and restroom schedules

Safety (OHSA) Compliance

• Follow all safety procedures, including the use of protective equipment
• Maintain a safe environment for both customers and staff
• Report any safety concerns or irregularities to the Store Manager

Stock Loss Control

• Report damaged or missing stock within the assigned area to management

Minimum Requirements

• Grade 10 or NQF Level 3 with at least 1 year of relevant work experience, or Grade 12 with no experience
• Ability to communicate effectively in English and the dominant local language
• Valid South African ID or work permit
• Basic numeracy skills and attention to detail
• Willingness to work shifts, weekends, and public holidays
• Ability to perform well under pressure

Core Values

Integrity

• Act honestly and consistently
• Uphold commitments and keep promises
• Handle sensitive information responsibly

Accuracy

• Maintain strong attention to detail
• Ensure tasks are completed correctly from start to finish
• Check work thoroughly to prevent errors

Client Focus

• Deliver excellent service by understanding customer needs
• Interact with customers in a friendly and helpful manner
• Approach all queries with a positive, can-do attitude

Personal Development

• Continuously improve skills and knowledge
• Participate in training and development opportunities
• Seek feedback and use it to grow professionally

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