Job Description

Cashbuild Vacancies – General Assistant

General Assistant – Cashbuild Vacancies

About the Role

• The General Assistant is responsible for delivering excellent customer service within the store
• Ensure effective merchandising, accurate shelf price labelling, and proper housekeeping in the assigned area

Key Responsibilities

Customer Service

• Assist customers with product selection and provide accurate information
• Respond to customer queries in a helpful and professional manner
• Resolve customer complaints efficiently

Merchandising Standards

• Ensure bulk stock is displayed safely according to the store layout plan
• Maintain shelves in line with merchandising standards and planograms
• Keep the assigned area fully stocked and visually appealing

Housekeeping

• Maintain a clean, safe, and obstacle-free working environment
• Ensure stock is packed and displayed immediately after receiving
• Verify correct shelf price labelling at all times
• Complete required checklists, including canteen and restroom schedules

Safety (OHSA) Compliance

• Follow all safety procedures and use protective equipment where required
• Ensure a safe environment for customers and colleagues
• Maintain safe stock placement in racking and bulk areas
• Report any safety risks or discrepancies to the Store Manager

Stock Loss Control

• Report damaged or missing stock to the Store Manager promptly

Minimum Requirements

• Grade 10 or NQF Level 3 with at least 1 year relevant experience, or Grade 12 with no experience
• Good communication skills in English and the dominant local language
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work effectively under pressure

Core Values

Integrity

• Act honestly and follow accepted workplace standards
• Keep commitments and maintain trust
• Handle sensitive information responsibly
• Demonstrate awareness of ethical boundaries

Accuracy

• Pay close attention to detail in all tasks
• Work in an organized and structured manner
• Ensure tasks are completed correctly from start to finish
• Regularly check work to prevent errors

Client Focus

• Understand and respond to customer needs effectively
• Engage with customers in a friendly and welcoming manner
• Show genuine interest in resolving customer concerns
• Maintain a positive, solution-oriented attitude

Personal Development

• Continuously develop skills and knowledge
• Participate in training and learning opportunities
• Seek feedback to improve performance
• Take initiative in personal and professional growth

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