Permanent CJS Customer Liaison Officer – Dischem Vacancies
Job Description
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Dischem Vacancies – CJS Customer Liaison Officer
CJS Customer Liaison Officer – Dischem Vacancies
Job Description
Dis-Chem Pharmacies (CJ Speciality) is seeking a CJS Customer Liaison Officer to join the Head Office team. The successful candidate will act as the key point of contact between clients, suppliers, and internal teams, ensuring accurate information sharing, efficient service delivery, and high levels of customer satisfaction. The role focuses on resolving queries, managing orders, and maintaining strong stakeholder relationships.
Minimum Requirements
Essential:
- Grade 12 / Matric or Senior Certificate
- Post Basic Pharmacist Assistant Qualification
- 2–5 years’ relevant experience in customer service
Advantageous:
- Relevant Business Development qualification
- Experience with SAP, Unisolve, and EWM systems
- Knowledge of hospital and surgical products
Job Specification
Pharmacy Council Responsibilities:
- Assist with the sale of Schedule 1 and Schedule 2 medicines under pharmacist supervision
- Support stock control and distribution of Schedule 1–6 medicines
- Facilitate ordering of medicines as per authorised instructions
- Prepare and dispense prescriptions under supervision, including labelling and packaging
- Provide accurate usage instructions to customers
Product Sourcing:
- Improve sourcing processes for efficiency and cost-effectiveness
- Apply ethical negotiation practices to secure beneficial deals
- Develop and implement procurement strategies
- Evaluate supplier performance and manage supply chain risks
- Coordinate with suppliers, manufacturers, internal teams, and customers
- Work closely with the warehouse to prioritise and fulfil orders
Stakeholder Relationships:
- Represent the company in line with its mission, vision, and values
- Build and maintain strong supplier and customer relationships
- Ensure high standards of service delivery
- Resolve customer complaints promptly and recommend improvements
- Conduct customer satisfaction research and analyse feedback
- Strengthen trust through effective communication and engagement
Customer Service:
- Handle high volumes of inbound and outbound calls efficiently
- Process orders within required timelines
- Maintain accurate communication records with stakeholders
- Address issues related to unfulfilled or delayed orders
- Follow established communication protocols and turnaround times
Reporting and Administration:
- Monitor and report on customer service performance
- Record all queries and resolutions daily
- Identify root causes of issues and recommend long-term solutions
- Compile reports on product performance, sales, and customer feedback
- Collaborate with stakeholders to review sales performance
- Present new product ranges to senior management
Competencies
Essential:
- Strong knowledge of medical products within wholesale, hospital, or supplier environments
- Problem-solving and decision-making skills with attention to detail
- Ability to build collaborative relationships and deliver excellent customer service
- Effective communication and negotiation skills
- Analytical thinking and ability to interpret data
- High level of accountability and willingness to learn
- Innovative mindset with a results-driven approach
- Ability to work under pressure and manage multiple priorities
Special Conditions of Employment:
- South African citizen
- Clear criminal and credit record
- Valid driver’s licence and reliable transport
Remuneration and Benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
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