Permanent Branch Manager – Sanlam Vacancies
Job Description
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Sanlam Vacancies – Branch Manager
Branch Manager – Sanlam Vacancies
About Sanlam Developing Markets (SDM)
Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is a leading financial services provider in the South African entry-level and emerging middle market. SDM offers simple, affordable financial solutions including funeral insurance, education savings, life cover, and personal accident plans. Operating within the Sanlam Life and Savings cluster, SDM focuses on retail products and group schemes.
Role Purpose
The Branch Manager is responsible for driving the growth of the customer base and revenue of Sanlam Retail Mass. This role leads the branch strategy, manages sales performance, and ensures operational excellence while fostering a strong service culture to deliver an optimal client experience.
Key Responsibilities
Branch Leadership and Strategy
- Develop, implement, and oversee the execution of the retail branch strategy.
- Guide, integrate, and standardise activities, goals, and objectives of Sales Consultants in line with the strategy.
- Lead a service-focused culture and ecosystem within and beyond the branch.
- Manage day-to-day operations of the branch, ensuring smooth functioning and business continuity.
- Drive branch planning, business development, and long-term growth initiatives.
Sales and Client Engagement
- Ensure consistent branch sales delivery and achievement of performance targets.
- Foster client retention and satisfaction by delivering a high-quality service experience.
- Build and maintain strong relationships with internal and external stakeholders including Area Managers, business owners, and community forums.
Compliance and Risk Management
- Ensure adherence to compliance, regulatory requirements, and internal quality standards.
- Identify and mitigate risks, maintaining operational integrity and ethical business practices.
People Management
- Manage operational people practices including talent management, performance evaluation, coaching, and development of direct reports.
- Address grievances, manage leave and capacity planning, and ensure team engagement and productivity.
Planning and Reporting
- Conduct monthly planning and reporting of branch sales, service, and operational performance.
- Leverage data and analytics to monitor performance and inform strategic decisions.
Education and Experience
- Matric (Grade 12)
- RE1 and RE5
- 120 Wealth Management credits or FSCA-recognised tertiary qualification
- Annual Class of Business accreditation
- Compliant with current and past CPD cycles
- Minimum 5 years recent industry experience, with at least 3 years in a leadership role
- Service management experience is essential
- Insurance sales experience
- Credit and lending experience
Knowledge, Skills and Competencies
- Sales strategies, tactics, and approaches
- Stakeholder engagement and relationship management
- Customer service and client engagement
- Regulatory frameworks, policies, and standards
- Knowledge of Sanlam insurance products (preferred)
- People management principles and practices
- Business acumen and financial insight
- Computer literacy, data analysis, and data visualisation
- Project management and critical thinking
- Strong verbal and written communication skills
- Ability to lead, motivate, and develop teams
- Results-driven, organised, adaptable, and resilient
Personal Attributes
- Interpersonal savvy and effective leadership
- Sound decision-making and work direction
- Process optimisation and efficiency mindset
Core Competencies
- Cultivates innovation
- Customer focus
- Drives results
- Collaboration and teamwork
- Resilience and adaptability
Why Join Us
- Competitive salary with performance-based incentives
- Comprehensive benefits package
- Career advancement opportunities within a growing organization
- Supportive, collaborative work environment
- Continuous training and development programs
APPLY NOW
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