Job Description

Clicks Group Careers – Assistant Store Manager

Assistant Store Manager

Company: Clicks Group Careers

About the Program

Introduction
Clicks is looking for a motivated Assistant Store Manager to support the Store Manager in driving sales, building customer loyalty, and ensuring service excellence. This role plays a key part in achieving store performance targets and maintaining a competitive advantage for the brand.

Duties & Responsibilities

Job Purpose:

• Support the Store Manager in ensuring efficient store operations, achieving sales, profit, and compliance targets, and delivering exceptional customer service.

Job Objectives:

• Drive the store’s financial performance by maximising sales through promotional activities, cross-selling, up-selling, and superior customer service across the team.
• Execute all operational store activities efficiently, including expense control, stock management, shrinkage, housekeeping, and administration.
• Implement in-store visual merchandising to maintain brand standards and appealing store presentation.
• Motivate and manage staff to achieve targets, taking charge in the Store Manager’s absence when required.
• Maintain daily work schedules in line with labour policies to ensure appropriate staffing across departments.
• Execute customer service initiatives that enhance the customer experience, drive loyalty, and achieve club card participation targets.
• Complete administrative responsibilities efficiently, including time and attendance records and HR submissions.
• Support Clicks’ vision to be the customer’s first-choice health and beauty retailer by embodying company values.

Desired Experience & Qualification

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (for external applicants)
• Desirable: Degree in Retail/Business Management
• Minimum 1 year experience in an assistant store management role within retail/FMCG or successful completion of the Clicks Trainee Store Management Programme
• Experience in financial management including budgets, profit and loss statements, and financial ratios

Job Knowledge and Skills Required:

• Financial management principles and application
• Retail/FMCG background with knowledge of merchandising and promotions
• Stock, cost, risk, and compliance management
• Customer service excellence
• Labour legislation and IR practices
• People management and competency-based interviewing
• Numeracy and computer literacy
• Planning, organising, problem-solving, and results-driven approach
• Strong customer orientation and communication skills

Essential Competencies:

• Following instructions and procedures
• Planning and organising
• Delivering results and meeting customer expectations
• Working with people
• Analysing
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

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