Job Description

Value Vacancies – Accounts Receivable Officer

Accounts Receivable Officer – Purpose of the Role

The Accounts Receivable Officer is responsible for managing customer accounts in accordance with approved credit terms, ensuring timely payment collection, and maintaining accurate financial records. This role focuses on daily credit control activities, payment allocation, debtor reconciliations, query resolution, and strong customer relationship management while supporting finance and sales teams in line with company credit policies.

Key Responsibilities

Operational Credit Control

• Collect outstanding monies from customers in line with agreed credit terms
• Monitor and manage customer credit limits to minimise financial risk
• Engage with customers regarding overdue accounts, payments, and credit note requests
• Obtain and process remittance advices for payments reflected on daily bank statements
• Allocate customer payments accurately on the financial system
• Prepare detailed reconciliations for all overdue debtor accounts
• Maintain optimal Days Sales Outstanding performance within approved timelines
• Provide customers with statements, invoices, credit notes, proof of delivery, and rental agreements on request
• Work closely with Sales Representatives to resolve outstanding account matters
• Communicate professionally with customers to manage expectations and maintain strong relationships
• Report regularly to management on debtor balances, overdue accounts, and credit control status
• Escalate high-risk or unresolved accounts timeously

Payment Processing & Reconciliation

• Secure remittance advices for all payments appearing on daily bank statements
• Allocate payments accurately and promptly on the financial system
• Compile reconciliations detailing outstanding invoices and unused credit notes
• Respond to customer requests for supporting documentation efficiently

Query Management & Interdepartmental Coordination

• Log and track payment-related queries with relevant departments until resolution
• Support operational and administrative finance functions as required
• Collaborate with internal teams to ensure smooth credit control workflows
• Liaise with Sales Representatives to address account-specific challenges
• Maintain clear internal communication to support effective debt recovery

Professional Conduct & Compliance

• Maintain a high level of professionalism in all customer and internal interactions
• Adhere to company policies, procedures, and credit control standards
• Represent the organisation in a professional and presentable manner at all times
• Comply with workplace health and safety requirements
• Maintain daily housekeeping standards within the work area

Health, Safety & Housekeeping

• Uphold all health and safety standards in the workplace
• Maintain a clean, organised, and compliant work environment
• Participate in operational activities in line with safety and procedural guidelines

Minimum Requirements

• Grade 12 (Matric)
• Logistics or rental industry experience advantageous
• Minimum of 3 years’ experience in credit control or accounts receivable

Skills & Competencies

• Strong financial acumen and understanding of credit control principles
• High attention to detail and accuracy
• Excellent verbal and written communication skills
• Effective negotiation and persuasion abilities
• Strong time management and organisational skills
• Problem-solving and analytical thinking capability
• Proficiency in Microsoft Office Suite

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