Job Description

Fidelity Vacancies – Key Account Manager SecureDrive

Key Account Manager SecureDrive – Fidelity Vacancies

Job Overview
The Key Account Manager SecureDrive is responsible for managing client relationships effectively while ensuring smooth day-to-day operations. This role focuses on client satisfaction, operational efficiency, and supporting both internal teams and external stakeholders in all aspects of the SecureDrive service.

Key Responsibilities

• Manage client relationships to ensure needs and expectations are consistently met
• Address queries related to the tracking portal, new fitments, repairs, stolen vehicle recoveries, and other operational issues
• Manage and resolve issues with internal and external customers promptly
• Prepare and present reports to clients and support internal reporting requirements
• Maintain and reconcile client databases, ensuring anomalies are addressed quickly
• Oversee day-to-day operations including new fitments, repairs, de-installations, and reinstallations
• Ensure customer branches have appropriate marketing material and training to promote tracking units effectively
• Train relevant personnel on the use of the fleet portal, app, and other product features
• Conduct regular health checks to identify units requiring repair and take necessary action
• Monitor staff on client premises to ensure professionalism, punctuality, productivity, and quality of work
• Implement controls over stock and SIM cards related to the account
• Plan new fitments efficiently and ensure accurate system updates for vehicle details
• Manage de-installed or deactivated units to prevent billing errors
• Support timely collections of outstanding invoices and process additional billing as per SLA agreements
• Assist with stock forecasting, budgeting, and operational planning
• Ensure all activities comply with company policies and procedures
• Source and acquire new business within B2B and SME sectors through prospecting initiatives

Minimum Qualifications and Experience

• Previous experience in a similar role preferred
• Strong computer skills, especially Excel and data analysis (Pivot Tables, VLOOKUP, etc.)
• Excellent verbal and written communication skills
• Strong interpersonal and relationship management skills
• Prior experience in Telematics advantageous

Key Attributes

• Highly organized and structured
• Strong analytical and problem-solving skills
• Advanced Excel and data analytics proficiency
• Practical, detail-oriented, and process-driven
• Effective time management and project management skills
• Ability to work under pressure in a fast-paced environment

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