Job Description

Value Vacancies – Workshop Manager

Workshop Manager – Value Vacancies

Purpose of the Job
Drive service excellence, sales growth, and profitability by maximising productivity, efficiency, and customer satisfaction within the workshop.

Key Responsibilities

Staff Management

• Oversee staff attendance, productivity, and efficiency.
• Coach and supervise team members to ensure a customer-focused environment.
• Enforce adherence to dress code and PPE requirements.
• Identify staff training and development needs.
• Conduct performance reviews and appraisals.
• Hold regular staff meetings and feedback sessions.

Workshop Operations & Capacity Planning

• Plan daily work in progress (WIP) effectively.
• Monitor and manage workshop productivity and efficiency.
• Coordinate with Service Advisors and Parts department to ensure parts availability.
• Ensure all vehicles are serviced according to OE service schedules and standards.
• Optimise workshop operations and resource utilisation.

Customer Service

• Keep internal and external customers informed on vehicle progress.
• Resolve customer complaints promptly and professionally.

Workshop Administration

• Ensure accurate data entry in Embrace, including hours, job start/end dates, fault codes, and job types.
• Adhere to all administration SOPs.
• Ensure correct costing and closing of job cards.
• Maintain proper documentation, both manual and electronic.
• Submit job cards according to the monthly handover schedule.
• Process quotations for outsourced or outwork jobs in a timely manner.
• Sign off job cards in line with requirements.
• Ensure all recovery billing is recorded and invoiced correctly.

Reporting

• Pull daily open job card and purchase order reports, investigating any discrepancies.
• Submit required reports to management on time.

Asset Management

• Manage and maintain all company assets.
• Report any damage or loss of assets to management.
• Follow SOP and authority schedules for asset disposal.

Recoveries & Warranty Claims

• Ensure correct procedures for recoveries and warranty claims are followed.

Financial Management

• Manage workshop operations cost-effectively within budget.
• Report on profit and loss statements as required.

Quality Standards

• Ensure availability of correct tools and equipment.
• Conduct regular spot checks to maintain service standards.

Apprentice Programme

• Oversee and manage the apprentice programme nationally.

General Responsibilities

• Maintain professional conduct at all times.
• Support operational functions as required.
• Ensure compliance with dress code and housekeeping standards.
• Uphold health and safety standards consistently.

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