Job Description

Pick n Pay Careers – Assistant Clothing Manager

Vacancy: Assistant Clothing Manager

Company: Pick n Pay Careers

Role Overview

The Assistant Clothing Manager supports the Store Manager in driving operational excellence, delivering outstanding customer service, and achieving sales and promotional targets within the Clothing department. This role provides hands-on management experience across daily operations, stock management, people development, and visual merchandising, while ensuring compliance with company standards and policies.

Minimum Requirements

• Grade 12 (NQF Level 4) or equivalent qualification.
• Previous experience in a managerial or supervisory position, or proven reliever experience.
• Computer literate with proficiency in MS Outlook, Excel, Word, and virtual collaboration platforms (MS Teams/Zoom).
• Willingness to work irregular hours, including evenings, weekends, and after-hours stock takes.
• Willingness to rotate between stores when operationally required.
• Ability and willingness to perform hands-on, physical tasks.
• Completion of required assessment.

Core Competencies

• Passion for clothing and fashion retail.
• Strong interpersonal and communication skills.
• Detail-oriented, conscientious, and accurate.
• Ability to lead, manage, and develop staff effectively.
• High energy, enthusiasm, and sense of urgency.
• Assertive and confident with a customer-centric approach.
• Ability to work under pressure and meet deadlines.
• Self-motivated, proactive, and results driven.
• Team player with strong initiative and problem-solving skills.

Key Responsibilities

Customer Experience & Visual Merchandising

• Ensure a customer-centric approach, delivering exceptional service consistently.
• Attend to customer inquiries, provide product advice, and promote store offerings.
• Maintain visual merchandising standards and ensure the execution of all promotional plans.

People Management Support

• Assist the Store Manager with ongoing staff management and development.
• Address employee performance issues and support talent management initiatives.
• Support recruitment processes at store level in line with company policies.
• Identify training needs and assist in the implementation of development initiatives.
• Contribute to performance management, succession planning, and team motivation.

Daily Operations, Stock & Risk Management

• Open and close the store in line with security procedures.
• Complete start-of-day and end-of-day reporting and operational processes.
• Perform administrative tasks, including staff scheduling, leave management, invoicing, pricing, cost control, banking, expense reconciliation, and compliance with head office instructions.
• Ensure merchandise is received, processed, merchandised, and displayed according to company standards.
• Monitor product quality, manage soilage, and implement corrective actions.
• Control shrinkage and maintain compliance with OHS standards.

Sales & Promotions

• Drive sales performance to achieve budgeted targets.
• Monitor sales, turnover, and promotional participation.
• Execute promotions, markdowns, and return-to-credit processes accurately and on time.

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