Job Description

Value logistics – Accounts Receivable Officer

Accounts Receivable Officer – Value Logistics

Purpose of the Job
The Accounts Receivable Officer is responsible for managing customer accounts, ensuring timely collection of payments, and maintaining accurate financial records. This role monitors credit limits, reconciles overdue accounts, allocates payments accurately, resolves queries promptly, and provides administrative support to the finance and sales teams. The Accounts Receivable Officer also builds and maintains strong customer relationships while adhering to company credit policies and procedures.

Key Responsibilities

Operational Duties

• Collect outstanding payments from customers according to agreed credit terms
• Monitor and manage customer credit limits to prevent overexposure
• Liaise with customers regarding overdue payments and credit note requests
• Obtain and process remittance advices from daily bank statements
• Accurately allocate payments on the Embrace Financial system
• Compile detailed reconciliations for overdue accounts
• Maintain Days Sales Outstanding (DSO) performance in line with authorised timelines
• Provide customers with statements, invoices, credit notes, PODs, and rental agreements upon request
• Work with Sales Representatives to resolve account-specific issues
• Communicate professionally with customers to manage expectations and maintain relationships
• Report regularly to management on outstanding accounts and credit control status
• Escalate issues promptly as required

Payment Processing & Reconciliation

• Obtain and verify remittance advices from bank statements
• Allocate payments accurately in the Embrace Financial system
• Prepare reconciliations for all overdue debtor accounts, detailing outstanding invoices and unused credit notes
• Supply customers with requested statements, invoices, and credit notes

Query Management & Interdepartmental Coordination

• Log and track all payment-related queries with relevant departments, ensuring timely resolution
• Assist in operational functions to support smooth workflow within the finance and credit control team
• Maintain clear communication with internal departments to facilitate debt recovery
• Support Sales Representatives in resolving account-specific queries

Professional Conduct & Compliance

• Maintain professional conduct in all customer and internal interactions
• Adhere to company dress code and represent the organisation in a presentable manner
• Ensure compliance with workplace health and safety standards
• Maintain high housekeeping standards within your workspace

Minimum Requirements

• Grade 12 (Matric)
• Logistics or rental industry experience is advantageous
• Minimum of 3 years’ experience in credit control

Skills and Competencies

• Strong financial acumen and numerical accuracy
• High attention to detail and precision
• Excellent verbal and written communication skills
• Negotiation and persuasion abilities
• Strong time management and organisational skills
• Analytical thinking and problem-solving capabilities
• Proficiency in Microsoft Office Suite

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