Job Description

Value logistics – Dispatch Supervisor

Dispatch Supervisor – Value Logistics

Purpose of the Job
The Dispatch Supervisor is responsible for managing and coordinating all dispatch and outbound logistics activities within the warehouse, ensuring the accurate, timely, and secure movement of stock. This role oversees dispatch staff, manages daily dispatch planning, monitors performance against KPIs, and ensures full compliance with operational procedures, quality standards, and health and safety regulations. The Dispatch Supervisor plays a key role in driving efficiency, continuous improvement, and service excellence across dispatch operations.

Key Responsibilities

Dispatch Operations and Process Control

• Ensure all dispatch Standard Operating Procedures are clearly understood, regularly trained, and consistently followed
• Utilise warehouse and business systems to manage, monitor, and control dispatch activities
• Plan and execute daily outbound dispatch schedules to meet all delivery deadlines
• Allocate staff resources according to forecasted volumes to ensure operational efficiency
• Coordinate picking activities to align with dispatch timelines
• Confirm availability of required materials, packaging, and equipment for dispatch
• Maintain stock integrity and packaging standards, adhering to specific product handling requirements
• Investigate and resolve discrepancies relating to documentation, vehicles, seals, and dispatched stock
• Liaise with relevant stakeholders to resolve dispatch-related issues within required timeframes
• Coordinate vehicle bookings and ensure vehicles are ready for timely departure
• Control the handover of stock in line with system and procedural requirements
• Ensure correct loading methods and securement of goods prior to vehicle departure
• Maintain and update the Work in Progress report on a daily basis
• Ensure accurate, complete, and up-to-date dispatch documentation and filing
• Monitor dispatch reports, analyse performance data, and communicate outcomes to management
• Identify trends and implement improvements to enhance dispatch efficiency and accuracy

Staff Management

• Lead, supervise, and manage the performance of dispatch staff
• Conduct effective workforce planning to meet daily operational requirements
• Monitor and control overtime, approving it only when operationally necessary
• Ensure all dispatch personnel receive appropriate training and ongoing development

Quality, Health and Safety, and KPI Management

• Communicate, track, manage, and report dispatch KPIs on a monthly basis
• Drive continuous improvement initiatives within the dispatch function
• Proactively identify and address operational risks and inefficiencies
• Ensure compliance with Quality Management System procedures
• Manage and close non-conformance reports and improvement actions within agreed timelines
• Monitor and maintain QMS objectives and performance targets
• Ensure compliance with occupational health and safety legislation and scheduled safety checks
• Maintain high standards of cleanliness, organisation, and discipline within the dispatch area

MHE and Asset Management

• Ensure the security of stock, assets, and facilities in line with loss control requirements
• Monitor, maintain, and control warehouse assets to ensure optimal utilisation
• Ensure Material Handling Equipment is used safely, efficiently, and responsibly

Minimum Requirements

• Grade 12 (Matric)
• Diploma or Degree in Logistics, Warehouse, or Business Management is advantageous
• Minimum of 5 years’ experience in the logistics or warehouse environment, with at least 2 years in a supervisory or management role

Skills and Competencies

• Strong verbal and written communication skills
• Proficiency in Microsoft Office applications
• Experience working with warehouse and business systems
• High attention to detail and accuracy
• Strong problem-solving and analytical abilities
• High level of accountability and ownership
• Proven management and leadership capability
• Sound decision-making skills
• Ability to resolve operational discrepancies efficiently

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