Job Description

Flysafair careers – Customer Service Agent

Customer Service Agent

Company: FlySafair Careers

About the Program

FlySafair is looking for a dedicated Customer Service Agent to deliver outstanding service to passengers while ensuring smooth ticketing, booking, and customer support operations.

Job Description

• Assist passengers with ticket sales, reservations, and flight changes while explaining applicable rules, terms, regulations, and procedures when required.
• Provide support to customers during flight disruptions or cancellations and assist with alternative arrangements where necessary.
• Handle confidential information responsibly while addressing customer queries and complaints in a professional and timely manner.
• Escalate complex or unresolved issues to the Supervisor on duty for further assistance.
• Deliver professional and friendly customer service at all times to ensure a positive travel experience for passengers.

Job Requirements

• Grade 12 or equivalent (Essential).
• Previous airport and ticket sales experience (Essential).
• Willingness and ability to work weekends, public holidays, flexible hours, and shift schedules when required.
• Good computer literacy with working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong understanding of delivering excellent customer service.
• Excellent verbal and written communication skills in English, including professional telephone etiquette.
• Effective conflict resolution abilities.

Personal Attributes

• Excellent written and verbal communication skills with strong phone etiquette.
• Punctual and reliable.
• High level of patience and assertiveness when dealing with customers.
• Trustworthy, professional, and capable of handling confidential information.
• Immaculate timekeeping and strong sense of responsibility.
• Ability to perform well under pressure.
• Effective time management skills.
• Customer-focused and service-oriented mindset.
• Strong conflict resolution and problem-solving skills.

Application Guidelines

• Email applications will not be accepted.
• Preference will be given to members of under-represented designated groups.
• If no feedback is received within two (2) weeks after the closing date, please consider your application unsuccessful.
• FlySafair reserves the right not to proceed with the vacancy and to appoint candidates based on operational requirements.

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