Job Description

Affinity health vacancies – Group Billings Administrator

Group Billings Administrator – Affinity Health Vacancies

Employer: Affinity Life Limited

Affinity Life Limited is seeking a detail-oriented Group Billings Administrator to manage accurate monthly statements, facilitate payments, resolve billing discrepancies, and maintain excellent relationships with assigned employer groups.

Key Responsibilities

Receipt of Payments

• Ensure all employee payments are received on the agreed dates.
• Reconcile payments according to employer schedules.
• Process refunds to creditors before the next statement/Bordereaux date.
• Action debit and credit notes correctly within billing timelines.
• Deliver accurate statements/Bordereaux reflecting all change requests.
• Resolve arrears monthly, keeping overall portfolio arrears under 1%.
• Maintain clear communication with employer groups.

Reconcile Payments

• Investigate and correct payment mismatches or discrepancies.
• Maintain complete reconciliation records for audit purposes.

Resolve Discrepancies

• Identify and address billing or payment discrepancies within the billing cycle.
• Liaise with employers to clarify variances.
• Escalate unresolved issues to the Revenue Finance Manager promptly.

Issue Refunds

• Process approved refunds before the next statement/Bordereaux date.
• Keep accurate records of all refunds issued.

Credit and Debit Notes

• Prepare and process debit and credit notes accurately and on time.
• Ensure all adjustments are captured in the following billing cycle.

Issue Statements/Bordereaux

• Generate and deliver statements/Bordereaux to employer groups on agreed dates.
• Verify all received change requests are reflected correctly.

Manage Arrears

• Monitor arrears to ensure portfolio arrears remain below 1%.
• Engage with employers to collect outstanding payments.
• Escalate chronic arrears for further action.

Ensure Statement Accuracy

• Review all statements for accuracy and completeness before release.
• Confirm all billing reflects member and payment updates.

Requirements

Essential Qualifications

• Matric

Essential Experience

• Minimum 2 years in Billing, Accounting, or similar environment.
• Advanced Excel skills.
• Strong command of English, both written and verbal.

Desirable Experience

• Exposure to SAGE or similar accounting software.
• 3 years’ experience working with high volumes of data.
• Focused on accuracy and attention to detail.
• Experience in key account management.

Knowledge and Skills

• Outstanding time management.
• Exceptional listening and problem-solving skills.
• Strong negotiation and interpersonal skills.

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