Job Description

Fidelity Vacancies – Contracts Manager

Contracts Manager – Fidelity Vacancies

Job Description
Fidelity is seeking an experienced Contracts Manager to oversee all matters related to security within the CID, ensuring the smooth day-to-day operation of complex security solutions. This role combines operational management, stakeholder liaison, and strategic oversight to maintain high standards of safety and efficiency.

Minimum Qualifications & Experience

• Matric
• PSIRA Registered Grade A
• Valid Driver’s License
• Valid Firearm Competency
• Computer literate
• Minimum 5 years’ management experience

Key Responsibilities

Operational Management

• Manage operational staff, including on-the-road training, equipment allocation, and shift planning.
• Oversee vehicle operations: inspections, equipment checks, stock management, servicing, fines, accidents, and tracking.
• Manage expenses and overtime for the operational team.
• Monitor construction sites, conduct street light audits, and fulfill other CID-specific requirements.
• Attend internal and external meetings as required.

Reporting & Compliance

• Compile daily, weekly, and monthly reports for CID management.
• Assist with monitoring and reporting for the Monitoring Centre hub.
• Facilitate communication and reporting between CID members and FADT management.

Stakeholder Engagement

• Build and maintain strong relationships with internal teams (sales, technical, etc.) and external partners (SAPS, law enforcement, community forums).
• Identify crime trends and plan operations accordingly.
• Conduct joint operations with SAPS and law enforcement.
• Attend to crime incidents and client complaints as necessary.

Behavioral Competencies

• Strong leadership and decision-making skills
• Ability to work under pressure and use initiative
• Excellent organizational and planning abilities
• Effective problem-solving and conflict management
• Strong interpersonal and process management skills
• High quality and timely decision-making

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