Job Description

Fidelity Vacancies – Armed Response Supervisor

Armed Response Supervisor – Fidelity Vacancies

Job Description
Fidelity is seeking a skilled and reliable Armed Response Supervisor to manage the deployment of armed response vehicles, oversee shift operations, and ensure timely responses to alarm activations. This role is key to maintaining safety, operational efficiency, and compliance within the security team.

Minimum Qualifications & Experience

• Matric (Grade 12 or equivalent)
• Valid Driver’s License
• Valid Firearm Competency (Business Purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record

Key Responsibilities

Shift & Operational Management

• Manage all shift administration, including equipment and vehicle checks, stock management, vehicle servicing, and incident reporting.
• Supervise and guide Reaction Officers during shifts.
• Coordinate deployments, manage open areas, and oversee overtime allocations.
• Respond to alarm activations and take control of incident scenes to allow officers to manage multiple calls.
• Liaise with clients as required to ensure effective communication and service delivery.

Firearms & Compliance

• Issue and control firearms during shifts, ensuring proper permits and registers are maintained.
• Maintain up-to-date training files, including Reg 21, driver refresher documents, and FAMS/Flash files.

Staff Support & Administration

• Address staff concerns, including discipline, leave, pay queries, investigations, and absence documentation.
• Ensure biometric records are accurately actioned for each shift.
• Perform ad hoc functions assigned by the Manager in line with area objectives.

Core Competencies

• Strong leadership and supervisory skills
• Excellent organizational and administrative abilities
• Attention to detail and compliance with regulations
• Effective communication and client liaison skills
• Ability to manage multiple tasks under pressure and ensure operational efficiency

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