Job Description

Fidelity Vacancies – Branch Admin Supervisor

Branch Admin Supervisor – Fidelity Vacancies

Job Description
Fidelity is seeking a highly organized and experienced Branch Admin Supervisor to oversee and coordinate all administrative functions within the branch. This role ensures smooth operations, compliance with internal procedures, and effective support to the Branch Manager and sales teams.

Key Responsibilities

Team Leadership & Supervision

• Supervise, guide, and support branch administrators in daily tasks and performance.
• Allocate and manage workloads to meet deadlines and operational requirements.
• Provide training, mentoring, and upskilling for admin staff.
• Monitor timekeeping, attendance, and adherence to branch procedures.

Operational Administration Oversight

• Ensure accurate capturing, checking, and submission of leads and contract documentation.
• Review and verify weekly sales rep feedback.
• Maintain accurate records, filing, and compliance with reporting standards.
• Oversee diary management and appointment scheduling for sales reps.

Meeting, Reporting & Compliance

• Prepare monthly and quarterly PowerPoint review packs.
• Collate daily, weekly, and monthly statistics for management.
• Review minutes for branch reviews and DICE meetings before distribution.
• Maintain compliance with company policies, processes, and governance requirements.

Procurement & Vendor Management

• Approve vendor requisitions and ensure timely processing of invoices and payments.
• Monitor procurement workflows to prevent delays and errors.

Payroll, HR & Staff Support

• Oversee submission of monthly attendance registers to payroll.
• Verify staff leads and lead payment schedules before submission.
• Support recruitment, onboarding, and performance documentation for admin team members.

Client & Internal Communication

• Handle escalated queries from management, sales reps, clients, and internal departments.
• Ensure admin staff manage incoming calls and client interactions professionally.
• Promote effective communication channels within the branch.

Ad Hoc & Branch Support

• Assist the Branch Manager with administrative, operational, and reporting tasks.
• Provide relief assistance where additional support is required.
• Drive continuous improvement of administrative processes and branch operations.

Minimum Requirements

• Matric (Grade 12)
• 3–5 years administrative experience, including supervisory or team-lead experience
• Strong computer literacy (Excel, Word, PowerPoint essential)
• Experience in a sales or operational branch environment is advantageous

Key Competencies

• Strong leadership and people-management skills
• Excellent administrative and organizational ability
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to multitask and manage pressure
• Professional and customer-focused approach
• Strong problem-solving and decision-making capabilities

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