Job Description

Fidelity Vacancies – Technical Supervisor

Technical Supervisor – Fidelity Vacancies

Job Description

Overall Purpose:
The Technical Supervisor will manage and maintain quality within Fidelity Secure Drive, resolve customer-related issues, and ensure superior service and technology standards. The role contributes daily to the mission of delivering high-quality solutions to clients and partners, exceeding expectations in every interaction.

Duties & Responsibilities:

Resource & Operations Management

• Manage and maintain all allocated resources, including vehicles, tools, and stock.
• Ensure vehicle cleanliness, roadworthiness, and adherence to traffic regulations.
• Safeguard and service all tools; monitor and resolve stock discrepancies.
• Ensure devices and cell phones are operational and data usage is monitored.
• Maintain uniform standards in line with PSIRA guidelines.

Technical & Onsite Support

• Perform hardware installations, repairs, and maintenance of tracking systems to the highest quality within set timelines.
• Assist with fitments, technical evaluations, and implementation of OEM and specialized fitment techniques.
• Monitor and maintain fitment quality and provide product support both onsite and remotely.
• Attend to client and technical queries promptly and effectively.

Administrative & People Management

• Perform daily administrative tasks, including filing, database updates, and record keeping.
• Provide on-the-job coaching and feedback to technicians as required.
• Develop personal skills through training and continuous improvement initiatives.
• Ensure adherence to company policies, procedures, and hygiene standards.

Minimum Qualifications & Experience:

• Matric certificate.
• Driver’s License (Code B).
• Clear criminal record.
• PSIRA Grade C certification.
• Trade test in motor electrical electronics or similar preferred; Auto-electrician qualification advantageous.
• 6–10 years’ experience in the fitment of vehicle tracking equipment.

Attributes:

• Action-oriented with strong problem-solving skills.
• Excellent fault-finding and attention to detail.
• Ability to manage multiple tasks efficiently while maintaining high standards.

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