Job Description

Pick n Pay Careers – Manager Deli

Manager Deli

Join a company where passion meets purpose! Pick n Pay is looking for a dynamic and results-driven Manager Deli to lead the Deli Department. This role is key to delivering outstanding customer service, maintaining high hygiene and safety standards, and driving profitability through effective stock and cost management. The ideal candidate is hands-on, highly organised, and thrives in a fast-paced retail environment.

Minimum Requirements:

• 2–3 years relevant experience in a deli or retail food environment
• 1–2 years supervisory experience
• Experience with retail systems and reporting tools (e.g., SAP or similar)
• Proven ability to analyse data, identify root causes of problems, and manage stock variances
• Computer literacy

Competencies:

• Strong customer orientation
• Clear and confident communication skills
• Business and commercial acumen
• Sound knowledge of food safety and hygiene procedures
• Understanding of food retail operations
• Proven leadership and people management capability

Key Responsibilities:

Merchandising & Stock Management

• Execute plano guides at 100% and maintain merchandising standards
• Conduct regular quality checks and manage products according to SOPs
• Ensure the department is trade-ready at store opening
• Identify fast-selling lines and analyse margin and sales opportunities
• Maintain adequate stock levels to meet customer demand while minimising waste
• Implement promotional activities in line with the promotional calendar
• Keep back-up and storage areas clean, organised, and compliant
• Manage stock rotation, sell-by dates, and FIFO principles
• Maintain merchandising and cleanliness standards throughout the trading day

Food Safety, Hygiene & Compliance

• Enforce hygiene, housekeeping, and food safety standards
• Monitor adherence to health & safety requirements
• Implement cleaning schedules and verify sanitation practices
• Identify non-conformances and take corrective action

Customer Service

• Respond proactively to customer queries and requests
• Manage out-of-stock situations by offering alternatives and communicating timelines
• Ensure equipment is operational and department is customer-ready

Staff Management

• Communicate priorities, targets, and operational updates clearly to staff
• Delegate tasks effectively and monitor execution
• Address procedural, policy, and legislative non-compliance
• Cascade key information from regional meetings to the team
• Review and manage staff scheduling to meet operational needs

Administration & Performance Management

• Monitor waste, turnover, and stock variances and take corrective action
• Identify barriers to achieving sales targets and implement improvement initiatives
• Ensure Shelf Edge Labels (SELs) are accurate and customer-legible
• Maintain equipment and general maintenance standards

Systems & Reporting

• Conduct gap scanning and manage out-of-stock and overstock reporting
• Draw and analyse reports from SAP
• Communicate stock concerns to Demand Planning
• Process IDTs, waste, and “reduced to clear” actions according to SOPs
• Monitor electronic communications throughout the day

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