Job Description

Pick n Pay Careers – Manager Deli

Manager Deli – Pick n Pay Careers

Job Purpose

• Lead and manage all operations within the Deli Department.
• Ensure exceptional customer service, high hygiene and safety standards, and maximise profitability through effective stock and cost management.
• Thrive in a fast-paced retail environment with hands-on leadership and strong organisational skills.

Minimum Requirements

• 2–3 years’ relevant experience in a deli or retail food environment
• 1–2 years’ supervisory experience
• Experience with retail systems and reporting tools (e.g., SAP or similar)
• Proven ability to analyse data and identify root causes of stock variances
• Computer literate

Core Competencies

• Strong communication and interpersonal skills
• Ability to maintain quality and operational standards
• Passionate about delivering excellent customer service
• Effective delegation and team leadership
• Ability to motivate and develop staff with a strong team orientation
• Strong analytical and problem-solving skills
• Commercial and business acumen

Key Responsibilities

Merchandising & Stock Management

• Execute planograms 100% and ensure compliance with merchandising standards
• Conduct regular quality checks and handle products according to SOPs
• Ensure the department is trade-ready by store opening time
• Identify fast-selling lines and assess impact on margins and sales opportunities
• Maintain adequate stock to meet customer demand while minimising waste
• Monitor and implement promotional activity according to the promotional calendar
• Keep back-up and storage areas clean, organised, and compliant
• Manage stock rotation, sell-by dates, and FIFO principles on the sales floor and back-up areas
• Maintain merchandising and cleanliness standards throughout the trading day

Food Safety, Hygiene & Compliance

• Enforce hygiene, housekeeping, and food safety standards at all times
• Monitor adherence to health and safety requirements
• Implement cleaning schedules and verify effective sanitation practices
• Identify non-conformances and implement corrective actions

Customer Service

• Proactively respond to customer queries and requests
• Manage out-of-stock queries by offering alternatives and communicating delivery timelines
• Ensure department equipment is operational, staffed, and customer-ready

Staff Management

• Communicate priorities, targets, and operational updates clearly to staff
• Delegate tasks effectively and monitor execution
• Promote accountability and adherence to SOPs
• Address procedural, policy, and legislative non-compliance
• Cascade key information from regional meetings to the team
• Review and adjust Kronos scheduling to meet operational needs

Administration & Performance Management

• Monitor waste, turnover, and stock variances, ensuring corrective action is taken
• Identify barriers to achieving sales targets and implement improvement initiatives
• Ensure all Shelf Edge Labels (SELs) are current, accurate, and customer-legible
• Maintain equipment and general maintenance standards

Systems & Reporting

• Conduct gap scanning and manage out-of-stock and overstock reporting
• Draw and analyse reports from SAP
• Communicate stock concerns to Demand Planning
• Process IDTs, waste, and “reduced to clear” actions in line with SOPs
• Monitor electronic communications throughout the day

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