Job Description

Pick n Pay Careers – Supervisor General Merchandise

Supervisor General Merchandise – Pick n Pay Careers

Role Purpose
Supervise resources to ensure compliance with standards, regulations, and operational plans in order to achieve targets and deadlines.

Requirements

• Grade 12
• 1–2 years’ retail experience
• Assertive with strong attention to detail
• Clear and confident communication skills
• Conscientious and policy-driven approach
• Strong customer-focused mindset
• Ability to monitor and develop team performance
• Strong sense of urgency and accountability
• Team player with a thorough and accurate working style
• PC literate

Key Responsibilities

Operational Standards

• Maintain hygiene, housekeeping, cold chain, and safe working standards on the sales floor and in backup areas
• Ensure all security procedures are followed at all times
• Ensure merchandising and display standards are executed timeously and maintained
• Conduct regular quality checks, rotate stock, and remove damaged or expired products
• Prevent wastage, shrinkage, and damages
• Ensure accurate pricing and correct label placement

Administration & Compliance

• Complete all required administration and documentation accurately and on time
• Plan and implement sales promotions in line with company guidelines

Customer Service

• Proactively engage customers, advise on products, and handle queries professionally and courteously
• Listen to customer needs and provide appropriate products or services

Stock & Financial Control

• Monitor budgets including expenses, turnover, and gross profit, and take corrective action where required
• Optimise stock levels to ensure availability without overstocking through effective ordering and returns management

Communication & Stakeholder Engagement

• Communicate effectively with employees, management, customers, and suppliers

Equipment & Asset Care

• Ensure all equipment is maintained in good working order and operated according to standards

People Management

• Manage and motivate employees to maintain operational standards
• Conduct performance management and support development of team members
• Implement disciplinary processes in line with company procedures

Multiskilling

• Work across multiple departments as required to support operational needs

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