Job Description

Pick n Pay Careers – Grocery Floor Manager

Grocery Floor Manager – Pick n Pay Careers

Minimum Requirements

• Matric / Grade 12
• 2–4 years’ relevant retail or inventory management experience

Competencies

• Achieving results through others
• Planning, organising, and following up on actions
• Strong interpersonal and communication skills
• Adherence to standards, procedures, and policies
• Customer-focused mindset
• Clear verbal communication and active listening
• Sound business acumen

Key Responsibilities

Merchandising Management

• Execute planograms 100% in line with company guidelines
• Rotate stock according to policy and SOP on the sales floor and in backup areas
• Maintain department merchandising and cleanliness standards at all times
• Implement standards for promotional space and execute promotional communications accurately
• Ensure backup area standards are consistently maintained with full stock representation on the sales floor
• Escalate ongoing stock challenges to the Store Manager
• Ensure the department adheres to all H&S standards and processes in line with SOP
• Understand customer needs and communicate insights to demand planning

Systems Management

• Conduct gap scans to identify out-of-stocks
• Identify, count, and record out-of-stocks and overstocks
• Generate Excel reports from SAP, complete required stock information, and submit to Demand Planning
• Process IDTs via SAP in line with procedures
• Action reduced-to-clear items on SAP as per SOP
• Regularly check and respond to electronic communications during working hours

Customer Services Management

• Resolve customer complaints and manage special requests professionally
• Advise customers on product selection and availability

People Management & Development

• Evaluate performance of direct reports against agreed objectives and standards
• Review staffing needs and contribute to staff scheduling
• Communicate new initiatives and store/department performance to the team
• Motivate and engage team members to deliver high performance
• Identify training needs and support ongoing development
• Coach staff and supervisors to improve capability and results

Finance & Administration

• Ensure all equipment is well maintained and in effective working order
• Maintain general maintenance standards within the department
• Control and follow up on departmental expenses
• Monitor performance against budget and investigate variances
• Monitor waste levels and ensure all procedures are followed consistently

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