Permanent Assistant Store Manager – Clicks Group Careers
Job Description
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Clicks Group Careers – Assistant Store Manager
Assistant Store Manager
Company: Clicks Group Careers
About the Program
Introduction
Are you passionate about retail and service excellence? Do you thrive on driving sales and creating loyal customers? Clicks Group is seeking a motivated Assistant Store Manager to support the Store Manager in achieving store performance goals and delivering an exceptional customer experience.
Duties & Responsibilities
Job Purpose:
Support the Store Manager in the efficient operation of the store by driving sales, building customer loyalty, and ensuring service excellence to meet financial, compliance, and operational targets.
Key Responsibilities:
- Drive store financial performance by executing promotional activities, cross-selling, up-selling, and ensuring superior customer service across the team.
- Manage operational activities including expenses, stock management, shrinkage control, general housekeeping, and administration.
- Implement in-store visual merchandising standards, ensuring store appearance aligns with the brand image.
- Support and motivate staff to achieve targets, performance goals, and effectively manage the team in the absence of the Store Manager.
- Assist in daily work schedule management to ensure departments are appropriately staffed in line with labour policies.
- Execute customer service initiatives that enhance the customer experience, loyalty, and club card participation.
- Complete administrative responsibilities efficiently, including weekly time, attendance, and employee records submission to HR.
- Promote Clicks Group as the customer’s first choice in health and beauty by embodying and driving company values.
Desired Experience & Qualification
Education and Experience:
- Essential: Grade 12 with 50% in Maths and English
- Essential: Relevant Retail or Business Management qualification for external applicants
- Desirable: Degree in Relevant Retail or Business Management
- Minimum 1 year experience in an assistant store management role within retail/FMCG or completion of the Clicks Trainee Store Management Programme
- Experience in financial management (budgets, P&L statements, financial ratios)
Knowledge and Skills:
- Financial management principles application
- Retail/FMCG operations, merchandising, and promotions knowledge
- Stock, cost, risk, and compliance management
- Customer service excellence
- Labour legislation and IR practices
- People management and competency-based interviewing
- Numeracy and planning skills
- Results-driven, problem-solving, and strong customer focus
- Effective communication and computer literacy
Essential Competencies:
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with People
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
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